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Live Onshore Call Center

The Lead Boutique's aim is to create compelling inbound call center programs that companies actually depend on for their bottom line growth. We know the value of inbound customer support, up-selling, cross selling and client care.

 

Inbound

When a call comes into your office, is it being answered properly and immediately? The Lead Boutique offers highly professional inbound call center services that convey a proficient business image, with agents acting as an extension of your brand. Our unique blend of people, services and technologies enable us to engage in high-quality customer interactions.  We treat each customer contact as an opportunity to enhance brand loyalty. Using the most up-to-date cloud dialer technology we build detailed call scripts that empower our agents to ask the right questions and provide correct, consistent answers. Reports and call recordings allow you to analyze your campaign's effectiveness.  Need us to answer your calls full-time? 24/7 options are available. Pay for talk-time only. Let us build an inbound client service strategy that leads to growth and customer satisfaction. 

 

answering service

The Lead Boutique offers scalable campaigns and services to assist you with your inbound telephone call handling, and messaging. Call forward your phone to us 24/7 and we'll handle your daytime or after-hours calls. We can screen calls, and dispatch those requiring immediate attention by email, or even call you at another number to connect the caller to you.

Outsource to our inbound call-center

  • When you’re out of the office.
  • After hours and on weekends.
  • If you require inbound sales to be processed
  • When you’re busy managing a big project
  • To take calls for event registration

All of our inbound calls are recorded. Detailed call summary reports are sent via email so that you can analyze your call metrics and stats. All staff at The Lead Boutique work onshore and on-site. We do not allow agents to work remote from home without supervision. The Lead Boutique does not outsource to any overseas countries.

 

blended

Blended call center options provide outgoing and incoming phone calls on behalf of your brand. We can handle both inbound and outbound services simultaneously. Make sure to ask your Account Representative about what type of program you're in need of.

 

american and canadian staff

Don't damage your brand by outsourcing to call-center staff in overseas countries. The Lead Boutique's  call-center operations are proudly housed and staffed in the U.S and Canada.


   applications

  • Take inbound sales leads, and set appointments
  • Upselling/Cross selling
  • Fundraising
  • Event registration
  • Payment processing
  • Receive inbound help desk and answering service calls
  • Inbound customer service
  • Inbound customer support
  • Direct response from other ad campaigns
  • Disaster relief and outage coverage

   features

  • HD Voice technology
  • Digital call recordings
  • Full reporting, call stats & metrics
  • Domestic hires in the U.S & Canada, only
  • No overseas staff
  • Our agents work onsite, not remote from home
  • No overseas staff
  • Affordable 60 second incremental billing
  • 24/7 staffing
  • Bi-Lingual and Multilingual services
  • Flexible monthly billing with no long term commitments
  • Get started in just 2 business days

   

 

 

Every organization needs to find new ways to improve their inbound lead generation and call strategies. If you require an immediate call-center quote, please fill out the form below and we'll get in touch with you soon!

 

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